Privacy Policy (False Creek Pure Dental)

Effective date: 2025-12-30

False Creek Pure Dental (“we,” “us,” “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our clinic and our website, in accordance with applicable privacy legislation, including British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s federal private-sector privacy rules.

1) What we collect

Depending on how you interact with us, we may collect:

• Contact information: name, phone number, email address, preferred method of contact.

• Appointment and service information: appointment requests, scheduling details, communications with our office.

• Website information: IP address, device/browser data, pages viewed, and similar analytics data (typically via cookies or comparable technologies).

2) How we collect information

We collect information when you:

• Contact us by phone, email, web form, or text message

• Request, schedule, or manage appointments

• Use our website (including through cookies/analytics)

3) How we use information

We use personal information to:

• Provide and administer dental services and customer support

• Schedule, confirm, and manage appointments

• Send administrative communications (e.g., appointment confirmations, reminders, office updates you request)

• Maintain business records, improve operations, and enhance our website experience

• Comply with legal and regulatory obligations

4) Text messaging (SMS) privacy and consent

If you choose to text us or provide your mobile number through our website/forms, you may receive text messages from False Creek Pure Dental related to:

• Appointment scheduling, confirmations, and reminders

• Responses to your inquiries and customer service communications

• Other service-related updates you request

Opt-out: You can opt out of receiving text messages at any time by replying STOP.
Help: Reply HELP for assistance, or call us at 604-877-1712.
Message and data rates: Message and data rates may apply. Message frequency varies.

Mobile information sharing restriction:
Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. This includes text messaging originator opt-in data and consent; that information will not be shared with any third parties.

5) When we share information

We do not sell personal information.

We may disclose personal information only as needed for legitimate business purposes, such as:

• Service providers who help us operate (e.g., communications platforms, scheduling/administrative tools, IT support), under confidentiality and security obligations

• Legal, regulatory, or safety requirements (e.g., where required or authorized by law)

6) Cookies and analytics

Our website may use cookies or similar technologies to enable site functionality and understand website usage. You can adjust your browser settings to refuse cookies, but some site features may not function properly.

7) Safeguards

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, use, or disclosure.

8) Retention

We retain personal information only as long as necessary for the purposes described above, or as required by law and professional/operational requirements.

9) Access, correction, and choices

You may request access to, or correction of, your personal information, and you may withdraw consent where applicable (subject to legal/contractual limitations). Under BC PIPA, organizations must make available contact information for the individual(s) responsible for privacy compliance.

10) Contact us (Privacy Officer)

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information:

False Creek Pure Dental
303 W 2nd Ave.
Vancouver, BC V5Y 1C9
Phone: 604-877-1712
Email: info@falsecreekpuredental.com

11) Updates to this policy

We may update this Privacy Policy from time to time. The “Effective date” above will indicate when changes take effect.